Archive for September, 2009

Paywalls, Dogmatism and my Hansel and Gretel Theory

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Arguments about paywalls around news content are becoming increasingly dogmatic and ideological. As a result, lots of sensible ideas about how to make money from new models of journalism are being obscured. Not least, how to add value to existing content so it becomes more identifiable, more searchable, and helps lead people ‘back home’ (that’s where the Hansel and Gretel theory comes in).

On one side of the fence you have pro-paywallers, led by the Murdochs, for whom paywalls seem to answer the question, ‘how are we going to solve the economic crisis in news?’. They’re in the process of trying to convince a great swathe of big news organizations to stop providing their content free at the point of delivery. By doing this, the theory goes, they will enhance the value of news content by reviving scarcity and convince a new generation to start paying for news. The ‘freeniacs are wrong’ writes Nicholas Carr, ‘Charging people for news, even online, is by no means an impossible dream’.

On the other side you have the anti-paywallers, led by a growing and increasingly coherent group of technologists, liberal educationalists, and bloggers for whom paywalls represent a complete misunderstanding of the new era of information abundance. To them, the construction of paywalls is a frantic attempt to recover a 20th century era of constrained media by a generation that ‘just doesn’t get it’. Building paywalls is ‘desperate stuff’, writes Stephen Foley, ‘It won’t work, and if newspaper executives on both sides of the Atlantic follow Mr Murdoch’s apparent lead, I predict we will witness the collective suicide of scores of news organisations in the US and elsewhere’.

Both sides are becoming more and more trenchant in their beliefs and ramping up the rhetoric. But, as with the fight between the Big-Endians and Little-Endians in Gulliver’s Travels (about which end to crack open your egg), this ideological dogmatism is distracting us from the more difficult questions. And it doesn’t get us much closer to working out long term ways in which to enable journalism to pay for itself.

The pro-paywallers need to acknowledge that paywalls are not the Holy Grail that will solve all their economic woes. They should listen to polls – like the PaidContent Harris poll this week – indicating that most people would leave their favourite news site if it started charging , in favour of a free site elsewhere on the web. They should accept that it will not be possible to close the digital Pandora’s Box that is the internet and recreate the constrained published content environment of the twentieth century.

The anti-paywallers should concede that there will be areas of content where paywalls work. Paywalls do not have to cordon off all – or even the majority – of information on a site. The Racing Post has a smart and sustainable hybrid strategy of offering significant amounts of content free, and only charging for that which it knows its readers highly value (as reported in the Independent earlier this week). For £7.50 a month members get a horse racing TV channel streamed live to their computer (for which 3,000 people signed up in the first week). For £9.50 a month members can receive a ‘premium tipping service’ and for £199.95 a year they can get ‘ultimate membership’ with access to tips, races and the Racing Post database. Equally, the antis should acknowledge that journalism – as we’ve grown to understand it – is far from free to produce.

Mired in ideological silos, the pro and anti-paywallers are also missing some of the most important aspects of the debate. How do you add value to the content itself such that people will be more willing to pay for it? A question made more urgent for the Murdoch camp by the fact that most content becomes ‘invisible’ as soon as it goes behind a paywall.

Here’s where my Hansel and Gretel theory comes in. For those that don’t remember the Grimm fairy tale it goes something like this. Woodcutter’s wife convinces woodcutter they can’t afford to feed the children. Woodcutter therefore dumps children in the forest. But clever children find their way back by leaving a trail of pebbles. So woodcutter dumps them in forest again. This time, with only a breadcrumb trail, they can’t get home. They then get imprisoned in a gingerbread house by an old witch and… you can read the rest here.

News stories have been, up till now, a little like Hansel and Gretel’s breadcrumbs. Spread by news organizations round the web, they quickly attract an audience, but that audience gobbles them up and rarely follows the breadcrumbs back home. What if, instead of breadcrumbs, journalists and news organizations dropped pebbles? That way people wouldn’t eat them and there would be more chance they could lead them back home.

The difference between a breadcrumb story and a pebble story is metadata. Embed some good consistent metadata in a story and it turns something ephemeral into something much more solid. People suddenly know, for example, where it came from. A story can have the equivalent of an address and a zip code built into it, so people follow it back – by whatever trail they want.

Metadata has the significant added benefits that it is visible and malleable. It can be identified and picked up by search engines and aggregators. It can then be displayed such that people have enough information to know if they want more. A little like seeing the front page headlines on the news stand before deciding to put your hand in your pocket for some change. It can also be used for cross referencing stories, for digging through the archive, for building mash-ups.

Google has an example of how, using metadata, it can display more information about a site in its ‘search snippets’. Similarly, we (the Media Standards Trust) have been working out how to best integrate metadata in news through our Knight / MacArthur Transparency Initiative.

The ‘great paywall debate’ is not going to end anytime soon – but needs to be a little less polarized than it has been to date. Working out how to leaving a trail of pebbles would be a good start.

Written by Martin Moore

September 25th, 2009 at 3:47 pm

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Transparency in journalism – a new meme?

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There’s momentum gathering around the importance of transparency to the future of journalism.
I’m no expert on how ideas move from the margins to the mainstream. Or indeed how or when an idea becomes a ‘meme’ and starts to take on a life of its own. But I get a strong sense that transparency is gaining traction in journalism; that it is changing from a theoretical construct to a practical requirement.
Three academics, one from New Cross, one from Dortmund, and one from Karlstad, each gave fascinating and compelling presentations about the growing importance of transparency in news at the Future of Journalism conference in Cardiff last week.
‘[E]stablishing new standards of transparency could help protect professional reporting in the new, networked era’ Angela Phillips, from Goldsmiths (New Cross), argued in ‘Transparency and the new ethics of journalism’. Klaus Meier (University of Dortmund) put it even more strongly, suggesting that ‘at the centre of the reasons for the demand for transparent journalism is the concern for the survival of journalism, because journalism is under threat from a crisis of credibility and a changed role in the digital age’. And Michael Karlsson from Karlstad, Sweden cited specific examples of news organizations that had experimented with aspects of transparency.
I’m biased of course, since we (the Media Standards Trust) have been leading a non-profit ‘Transparency Initiative’ in news for about 18 months, joint funded by the MacArthur Foundation and the Knight Foundation, which took a big step forward in July when we launched ‘Value Added News’ and the Associated Press announced they would be integrating hNews – the Value Added News data format – into their articles from November.
But there is a compelling intellectual case for transparency, as these academics emphasised:
It enables differentiation – in the digital world, where information is infinitely and infinitely replicable, being transparent about provenance and sourcing helps distinguish journalism from other content on the web
It puts a premium on original reporting – if you know when a piece was first published and by who, then it’s a lot easier to see who got their first – even if the story is replicated ad infinitum. ‘If every time an original story is produced it is properly credited and points traffic back to the source, then it will also, albeit at the margins, help to stimulate greater differentiation of content’ (Phillips)
It incentivizes journalists to behave differently – ‘‘If the news pool is to be retained (even in its current much reduced form) then news organisations need to have some incentive to interrogate and investigate at every level of society (not just when there is a big story to cover) and journalists need to feel some kind of investment in standards which set them apart from casual users of the internet’ (Phillips).
It demystifies journalistic practice and clarifies journalistic values (from Meier) – by making clear, as much as possible, where a journalist got their story from and how they put it together
It enables evaluation – ‘Transparency permits quality evaluations by the audience and thus can strengthen credibility (Neuberger, 2005, p. 327)’
It reinforces trust – most news organizations are still relying too much on their news ‘brand’ to ensure trust. Yet in a digital environment the brand is necessarily diluted – partly because there is so much more content on news sites (and much of it UGC), partly because people tend to come via search engines not, as in the print version, from the front page. Therefore, as Meier writes, ‘evidence of trustworthiness must be given repeatedly: Every newsroom, and basically also every single story must show why they deserve more trust than dozens or even hundreds of others on the same topic’ (Meier)
It encourages diversity (from Phillips) – by creating a premium around independent, original reporting
It helps enable networked journalism – ‘If the ‘public’ is to act as a corrective it needs to be aware of where the information originated’ (Phillips).
There are lots of different ways to make news more transparent. You can make clear the process by which news is gathered and published. You can show people editorial decision making in practice (e.g. filming editorial conferences). You can open up the whole method by which news is produced to involve the public. Karlsson called this last one ‘participatory transparency’, in which people are given an opportunity to participate in the news process (as additional sources, as critics, as monitors, as promoters); as opposed to ‘disclosure transparency’, in which a news organization / journalist discloses how they put a news piece together.
There are also obstacles to making news transparent. Meier cited three: that it may be considered ‘a waste of time, energy and other precious resources’, that ‘too much information about a complex body of source material could divert attention “from what is really important”’, and that it might even represent “a potential threat to autonomy” of a newsroom. He could have added a fourth, that news organisations are often extremely anxious not to give anything away that might help their competition.
These obstacles have prevented transparency having much impact so far. As this research showed, transparency is still a minority pursuit. This is also because there is little tradition of transparency, particularly in European newsrooms. Historically it has been considered a sign of vulnerability for news organizations not to give an impression that they know everything.
But transparency is the logical way to go, and listening to these academics this is starting to become accepted. According to Meier:
‘It is not just newsrooms in different parts of the world with different journalistic traditions that are talking increasingly about transparency and experimenting with it in their daily work (Deggans, 2006; Smolkin, 2006; Elia, 2008). Journalism scholars are also focusing more and more on this topic: It has been incorporated into textbooks on media ethics (Craft & Heim, 2009; Meier, 2009a), is the subject of conferences (Ziomek, 2005) or of theoretical approaches (Plaisance, 2007). Especially in articles dealing with the changes in journalistic roles and values brought about by the Internet’ (Meier)
Transparency is not the Holy Grail of news. Making clear where your article came from doesn’t matter much if the article is no good. Nor can transparency solve the economic crisis in funding original journalism. But it must be a pre-requisite to finding a sustainable solution.
The three presentations / articles have not yet been published. They are ‘Transparency and the new Ethics of Journalism, by Angela Phillips (Goldsmiths); ‘Transparency in Journalism: Credibility and trustworthiness in the digital future’ by Klaus Meier (University of Dortmund) and ‘Rituals of Transparency: Evaluating online ne
ws outlets use of transparency rituals in the US, UK and Sweden’ by Michael Karlsson (Karlstad University).
You can read more about the Media Standards Trust’s Transparency Initiative, and see how to make your news more transparent, at http://valueaddednews.org.

Written by Martin Moore

September 14th, 2009 at 4:07 pm

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Murdoch vs Peston; but how do we really sustain public interest journalism?

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Reading reports about the alleged dust up between James Murdoch and Robert Peston in Edinburgh one gets the impression that their views about the future of UK media were diametrically opposed to one another. Yet reading their speeches in full (Murdoch’s MacTaggart Lecture and Robert Peston’s Richard Dunn Memorial Lecture) one is struck by the frequency with which they agree.

Both emphasise that the lines that used to divide print, broadcast and digital are disappearing. “Broadcasting is now part of a single all-media market” Murdoch said. Peston made the same point but directed it more at journalism: “the traditional distinctions between television journalists, radio journalists and print journalists are quite close to being obsolete”.

Both also noted how digital convergence is a fact of life for the producer if not yet for all consumers. “Even if part of the consumption of media remains in the analogue world”, Murdoch said, “…the production of those creative works is already wholly digital”. Anyone thinking of joining the industry, Peston said, should not, “think of themselves as wanting to be broadcast journalists, or radio journalists or print journalists: [because] increasingly it’s all the same thing”. “[I]n national and international news,’ Peston continued, “convergence has in a very fundamental sense already happened for TV, radio and newspapers. We all do video, audio and the written word.”

And both recognised the unsustainability of contemporary media regulation. Peston was very clear; “Old regulations don’t fit the new media world”. For Murdoch, “we [in the UK] have analogue attitudes in a digital age” and a regulatory framework that constrains “enterprise, free choice and commercial investment”.

Where they differed, of course, was in their attitudes to how this regulation might change. For Murdoch the – rather simplistic – answer to regulatory inconsistency was to get rid of all regulation (well, almost all. Murdoch would like the government to crack down on illegal downloaders). Remove regulation, and cut the BBC down to a fraction of its current size and, Murdoch argued, the UK would release a fountain of pent-up creative energy and investment.

One wonders how familiar Murdoch is with the US. For someone who spends half his life on a plane it seems strange he does not make reference to the crisis in funding of journalism there. Few news organisations have successfully been able to charge for content in the States, despite the lack of a BBC. Still, he could justifiably counter that there has been more investment in innovation in the US, and more urgency to find new digital business models.

Peston’s attitude towards regulation is rather less apocalyptic. Peston is no Pangloss but he does not, like Murdoch, see regulation as inherently regressive. Indeed Peston remarks on the fantastic failure of market mechanisms to prevent financial collapse in 2007/08. Yet though Peston feels uneasy about significant media deregulation, he recognises that his uneasiness ‘may not be rational’. For such decisions to be made rationally, Peston suggests, we need ‘a robust new way of measuring market share’. A sensible observation that could be extended beyond market share to measurement of output. Peston is also, as one might expect, rather less down on the BBC.

Missing from both speeches was a realistic vision of how best to sustain public interest journalism in the digital age. Murdoch made very clear what he was against, but his easy solution to the crisis in news – deregulate – was unconvincing. Peston gave us an insight into the eye of the crisis – from someone who has been in the middle it – but not a route out.

Helpful as it may be to bring attention to the ongoing woes of the media – and news in particular – we need more ideas about where to go next. Whether or not you disagree with the Press Associations public service reporting initiative, or with Ofcom’s proposals for IFNC’s, at least they represent attempts to work out how to solve the ‘democratic deficit’ problem. That problem is likely to become even more acute this autumn whatever the government’s approach to liberalization of media ownership.

Written by Martin Moore

September 2nd, 2009 at 7:22 am

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